Best Western Galleria Inn & Suites

Name: Best Western Galleria Inn & Suites
Address: Houston, Texas, United States

Houston Galleria

2.5-Star Hotel

7.5

Good

695 Reviews

7.5

Guest Rating

Cleanliness

7.3

Staff

6.9

Location

7.4

Top Amenities

Free Parking
Free Wi-Fi
Non-Smoking Rooms Available
Fitness center

Rooms

Best Western Galleria Inn & Suites - Amenities

Free Parking
Safety Deposit Box
24-Hour Front Desk
Express Check-In/Check-Out
Hair dryer
Microwave
Coffee/tea maker
Refrigerator
Private check-in/check-out
outdoor pool
vending machine
telephone
Concierge services
Free Wi-Fi
Phone in bathroom
English
Japanese
Spanish
Non-Smoking Rooms Available
Fire extinguishers
Shared stationery such as printed menus, magazines, pens, and paper removed
First aid kit available
Linens, towels and laundry washed in accordance with local authority guidelines
Hand sanitizer in guest accommodation and key areas
Staff trained in safety protocol
Accessible rooms through interior corridor available
ATM or cash withdraw on site
Daily disinfection
Facilities for disabled guests available
Fitness center
Ironing amenities
Laundry services
Luggage storage & lockers
Non-smoking property
TV & Movies/Shows
Wake up call
Physical/social distancing guidelines
Protective screen or physical barriers in appropriate areas
Air conditioning in public area
Heating in public area

About

Hotel Features

Located 0.8 miles off Highway 59, this hotel is 2.2 miles from the Galleria. It serves made-to-order breakfast every morning and features an outdoor pool and a fitness center. Free Wi-Fi and cable TV are included in every room at Best Western Galleria Inn & Suites. They are equipped with a microwave and a refrigerator and furnished with a work desk. The front desk at the Best Western Galleria Inn & Suites is staffed 24 hours a day. There are also guest laundry facilities and a business center on site. The Houston Country Club is 2.8 miles from the hotel. The Houston Museum of Natural Science is 11.1 miles away.

Guest Policies

Check-in	After 16:00
Check-out	Before 12:00
Room Rates	All rates displayed are for double occupancy unless otherwise noted.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of USD 50.0 is required at checkin. This will be collected by other. You should be reimbursed within 7 days of checkout via other, subject to an inspection of the property.

Reviews

7.5

Staff
6.9
Cleanliness
7.3
Location
7.4

1
Very Poor
Jan 15, 2026
Kay
family with young children
Blood soaked towels
- What did you like most?
  The location.
- Was there anything you didn't like?
  They tried charging me $30 for two towels when my husband cut his self shaving but didn't realize it until he wiped his face. He only used one towel to wipe his face not 2 I don't mind paying $5 for a rough towel but I'm not paying $30 I do understand that a hotel can't eat the cost for every guest that does that, I spent 30 yrs as a district manager in hospitality. The general manager left me a very condescending voicemail I'm guessing because I called corporate. At least I called the hotel first.
3
Poor
Jan 15, 2026
Ada
young couple
Bad stay, uncomfortable
- What did you like most?
  It was a good location
- Was there anything you didn't like?
  The elevator was not working When we arrived. We had to take sour bags using the stairs. They loose the water for almost 2 days and we’re not able to shower. When the water came back, it was cold. No hot water for the next 2-3 days. They only clean the rooms every 2-3 days (this was not in the description) They give you towels if you ask for them, but one of the days they told us that they didn’t have anymore I found 3 cockroaches inside the room. Some medium and others small. So there is infestation. The place needs maintenance and more staff. Was over all a bad experience.